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Subscriptions & Deltas

Index:
Q1: Why do I have to pay to use this site?
Q2: How do I pay for a subscription?
Q3: Can I buy poses and other stuff with the money in my account?
Q4: I don’t have a PayPal account. How do I buy Deltas?
Q5: What if I have Deltas in my account and I am banned? Will I be compensated for the time that was charged against my account during the duration of the ban?
Q6: If Chatlands crashes for a long period of time, will I be reimbursed?
Q7: What should I do about fraudulent delta sales?
Q8: Is there a secure form that I can use to purchase and sell Deltas to another user on this chat?
Q9: I have received a credit card bill showing a charge from wunderwood, LLC. I have not authorized this payment. Who do I contact about correcting this problem or getting a refund?
Q10: I had a number of poses/rooms/objects but I can no longer keep up my paid subscription. What happens to my excess poses/rooms/objects?

Q: Why do I have to pay to use this site?
You can use Ourani with a free account. However, to access some features, you need to have a paid subscription. The reason some of the features on Ourani are paid only is because it costs money to keep the chat site up.

Q: How do I pay for a subscription?
Log into your Ourani account. On the left side of the map, there is a side menu. Hover over “My Account,” then click “Buy Deltas.” Deltas are Ourani’s currency. One delta is one US dollar.

To change or view your subscription level, go to “My Account,” then “My Subscription.” Choose the subscription level that best suits you. The rate shown next to the subscription you choose will be deducted from your account daily.

Note 1: This amount is deducted daily from your account.

Note 2: Customizable room objects will be available soon.

Table showing subscription types and costs in Deltas.
Subscription Rate1 Poses Rooms Objects2
Free Δ0.00 0 0 0
Basic Δ0.06 5 0 0
Standard Δ0.12 10 1 5
Preferred Δ0.20 50 10 10
Elite Δ0.25 150 15 20
Ultimate Δ0.33 2000 50 50

You can see a more detailed price chart here.

Q: Can I buy poses and other stuff with the money in my account?
Deltas can be freely transferred to other users. This means that you can buy art, services, and anything else people might be selling. You may resell deltas to other users. To transfer deltas, go to “My Account” on the map, and then select “Transfer Deltas.”

IMPORTANT NOTICE: Ourani is not responsible for user transactions.

Q: I don’t have a PayPal account. How do I buy Deltas?
You may use a major credit card or a debit card without creating a PayPal account. Snail-mail, however, is not an acceptable payment method.

Q: What if I have Deltas in my account and I am banned? Will I be compensated for the time that was charged against my account during the duration of the ban?
There are no refunds, and if you are banned your account stays as it was unless you change it. You may choose to close your account, or to reduce your subscription level during the ban, but that is up to you. We will NOT refund or credit your account during a ban.

Q: If Chatlands crashes for a long period of time, will I be reimbursed?
While we are not guaranteeing that Ourani will be up all of the time, we will work to keep it running smoothly as much as possible. However, it is important to realize that the site will be unavailable from time to time, sometimes without warning. If that happens, and certainly if it happens very often, or for an extended period of time (several hours) we will find a way to compensate our subscribers by some means.

Q: What should I do about fraudulent delta sales?
Deltas you have not purchased directly from Ourani are not our responsibility. You must use your own discretion when purchasing anything from other users. However, you may tell us about the issue and we may prevent future scams.

Q: Is there a secure form that I can use to purchase and sell Deltas to another user on this chat?
We don’t have an SSL certificate, so we can’t provide a suitable web service for secure financial transactions involving credit or debit bank cards.

Q: I have received a credit card bill showing a charge from wunderwood, LLC. I have not authorized this payment. Who do I contact about correcting this problem or getting a refund?
Please contact William Underwood directly at underdog-billing@fantasy3d.com

Q: I had a number of poses/rooms/objects but I can no longer keep up my paid subscription. What happens to my excess poses/rooms/objects?
If you choose to change your subscription to one that doesn’t allow as many poses, rooms or objects, you may choose to delete the items or transfer them to another account. If you log out without taking any action, no changes are made. After 30 days on an account that has insufficient funds in Deltas, the account is removed and all of those assets (poses, rooms and/or objects) are permanently removed.